24 Hour Cancellation & Rescheduling Policy
Your appointments are very important to Eyelash Love USA . They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hour notice for cancellations or rescheduling of appointments.
Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services.
We have a strictly enforced 24 hour cancellation and rescheduling policy.
Any appointment missed, late cancelled, without 24 hour notice will result in a charge equal to 50% of the service amount.
As a courtesy, your appointments are confirmed day before your scheduled appointment by text messaging because we know how easy it is to forget an appointment you booked weeks ago.
Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving a text notification of your appointments from us the day before is not sufficient reason to miss an appointment.
It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or charges will apply.
Eyelash Love USA stands by our policies. We feel that it is only fair that we honor the same policies to our clients. If we have to cancel a client with less than 24 hours notice of the appointment scheduled, we will honor the same policy and your next appointment will be free 50% off.
The 24 hour cancellation policy gives us time to inform our wait list clients of any availability, as well as keeping our schedules filled, thus better serving everyone. Thank you for viewing and supporting our 24 hour cancellation and rescheduling policy criteria!